Shipping policy
Shipping Rates and Delivery Times
Worldwide Free Delivery, On the House
Delivery times may vary by country due to differences in logistics and local customs. We appreciate your patience.
- Standard Shipping: Economy Shipping From Outside US (11 to 23 business days
- Expedited Shipping: Via DHL Express. FedEx 5 to 7 business days
- International Shipping: [7 to 10 business days] depending on the destination country.
Please note, estimated shipping times do not include processing time, which typically takes [3 to 5 business days].
Processing Time
Orders are typically processed within [ 3 to 5 business days]. Orders placed on weekends or holidays will be processed on the next business day. You will receive a notification once your order has shipped.
Shipping Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can track your package through the carrier’s website or through your account on our site.
Customs, Duties, and Taxes
For international orders, customs and import duties may apply once the shipment reaches its destination. You, the customer, are responsible for any such charges. We recommend checking with your local customs office for further details on these fees before placing your order.
Lost or Damaged Items
We take great care in packaging your order, but if your package is lost or arrives damaged, please contact us immediately at [Email: kw@blackboxdvd.com]. We will work with you to resolve the issue as quickly as possible.
Delivery Issues
If your order hasn't arrived within the estimated delivery time, please first check the tracking information. If the issue persists, feel free to contact our customer service team at [Email: kw@blackboxdvd.com] for assistance.
Thank you for shopping with [Black box]! If you have any questions or concerns about our shipping policy, feel free to reach out to us at [Email: kw@blackboxdvd.com]